Affinity Operations Specialist II

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our US Retail business group within Aon Risk Solutions. This role is available in multiple office locations nationwide.

Your impact as an Operations Project/Process Specialist

Job Responsibilities:
  • Create accurate models and outcome scenarios for products, relationships and other opportunity evaluations
  • Ability to analyze data
  • Support business projects by creating and overseeing detailed plans for initiatives to ensure on-time, within scope and budget delivery
  • Compose and deliver meaningful presentations including analysis, research findings, and key takeaways for executive review
  • Effectively work with senior level executives and peers

You bring knowledge and expertise

Required Responsibilities:
  • Assist with the planning, managing and monitoring activities for project/program management support as directed by business unit needs
  • Assist in supporting the definition of the DMO program/project governance, program/project level procedures requirements and assist with coordinating responses to progress/status queries
  • Manage production of reports and deliverables, including assembling and preparing presentations and reports, disseminating internal team communications
  • Monitor updates to documents and artifacts to ensure change control, support/facilitate change control board, and develop change management plans and procedures
  • Maintain a functional library of documentation, process, presentation and training materials
  • Prepare analyses and comparisons of data
  • Assist with defining and creating business processes, workflows, business rules and process improvement opportunities, and support the elicitation and documentation of business requirements and specifications for the DMO
  • Support analyzing and validating requests and enhancements, validate all requests, enter requests into the DMO’s designated repository, sorting requests based on prioritization (triaging), and provide reports as needed
  • Provide all administrative support as needed, including meeting scheduling and set-up, capturing meeting notes/minutes and action items, tracking and reporting action item statuses, and consolidating status reports
  • Create, submit, and track customer deliverables as follow-up to meeting action items
  • Learn and apply existing and new system processes, methodologies, and skills for the development of solutions and processes which contribute significantly to the business

Required Experience

  • The ability to work as an integral part of a team, fostering teamwork and cultivating relationships, as well as work independently or with minimal direction
  • Excellent communications skills, both written and verbal, with both a technical and non-technical audience
  • Excellent organizational and interpersonal skills
  • Project Management skills
  • Relevant work or internship experience
  • Must be an agent for positive change and be able to juggle competing priorities
  • Mature and professional demeanor
  • Seek out new challenges and growth opportunities
  • Strong critical thinking, problem-solving and analytical skills
  • Strong proficiency in Microsoft Office applications: WORD, EXCEL, VISIO, PowerPoint, SharePoint and Outlook

Desired Experience

  • Experience working with CRM and ERP systems
  • Ability to create Pivot tables, VLOOKUP’s, and identification of data duplication


  • Bachelor’s Degree with major in one of the following: Computer Science, Business Management, Business Systems, Finance, Industrial Engineering, or other related degree/field(s).
  • Applicants for this role, which is part of the Launch program, must graduate between December 2017 – June 2018 and have a GPA of 3.0 or above.
    All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon’s employment policies. You will be notified during the hiring process which checks are required by the position.

    Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled)